Last Updated: October 2026
Overview
At TotCrafter, we aim to make your checkout experience clear, convenient, and secure. This Payment Policy explains our accepted payment methods, payment processing, currency, and procedures for payment-related issues.
Accepted Payment Methods
Depending on availability at checkout, TotCrafter may accept the following payment methods:
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Visa
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Mastercard
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American Express
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Discover
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Diners Club
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
Available payment methods may vary depending on your device, browser, location, and checkout availability.
Payment must be completed in full at the time of purchase, unless an alternative payment arrangement is offered and displayed at checkout.
Payment Exclusions
We do not accept the following payment methods:
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Cash on Delivery (COD)
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Personal checks
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Money orders
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Layaway payments
Payment Security
Payments are processed through the payment services available at checkout. Payment information is handled according to the security practices and privacy policies of the relevant payment providers.
Please do not send your full payment card number, CVV, password, or other sensitive payment credentials to us by email or phone.
Order Confirmation
Once your order has been successfully placed and the payment has been accepted or authorized, you will receive an order confirmation email containing your order number and available order details.
Please keep this email for your records. If you do not receive a confirmation email, check your spam or junk folder before contacting our support team.
Failed or Declined Payments
If your payment fails or is declined during checkout:
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Check that your payment details, billing address, and card security code were entered correctly.
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Confirm that your payment method is active and has sufficient available funds or credit.
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Contact your bank or card issuer if additional authorization is required.
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Try another payment method if one is available at checkout.
If the issue persists, contact our support team at support.totcrafter@gmail.com. For your security, do not email us your full card number or CVV.
Pricing and Currency
All product prices on TotCrafter are displayed in U.S. Dollars (USD), unless otherwise indicated at checkout.
Prices may change before an order is placed. Price changes will not affect an order that has already been confirmed, except where permitted or required by applicable law.
Depending on your bank, card issuer, or payment provider, currency conversion fees or other charges may apply.
Fraud Prevention and Order Verification
Orders may be subject to payment verification and fraud-prevention checks.
If additional information is needed to review an order, we may contact you using the contact details provided at checkout. Order processing may be delayed while verification is pending.
For your security, we will not ask you to send your full payment card number or CVV by email.
Refunds and Payment Issues
Approved refunds are handled in accordance with our Return & Refund Policy and applicable law.
Unless otherwise required by law or agreed where permitted, refunds are generally issued to the original payment method. Your bank or payment provider may require additional time to make the refunded amount available.
If you believe a payment has been processed incorrectly, please get in touch with our support team with your order number and a description of the issue. Do not include sensitive payment credentials in your message.
Contact Us
If you have questions about payments, billing, or checkout, please get in touch with us:
Business Name: TotCrafter
Business Email:
support.totcrafter@gmail.com
Phone: +1 719-559-0994
Business Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).
Closed on weekends and major U.S. public holidays.
Business Address:
276 5th Ave, Suite 704, New York, NY 10001, USA.
We typically respond to email inquiries within 24 business hours, Monday through Friday.