FAQ

Frequently Asked Questions (FAQ)

What products does TotCrafter offer?

TotCrafter offers educational toys, Montessori-inspired learning materials, wooden puzzles, sorting toys, and STEM building sets for hands-on play, creativity, and exploration. Product features and recommended age ranges vary by item.

Where do you ship?

We currently ship orders exclusively within the United States.

Do you offer free shipping?

Yes! We offer Free Standard Shipping on all U.S. orders, with no minimum purchase requirement.

How long does order processing take?

Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and major U.S. public holidays. Orders placed after our 5:00 PM Eastern Time (ET) cutoff are generally processed on the next business day.

How long does delivery take?

Our estimated delivery timeline is:

  • Order Processing: 1–3 business days.

  • Standard Transit Time: 7–12 business days after shipment.

  • Estimated Total Delivery Time: 8–15 business days (including processing and transit).

Delivery times are estimates and are not guaranteed. Carrier delays, weather, and peak shipping periods may affect delivery.

How can I track my order?

After your order ships, we will send a shipping confirmation email with tracking information. Tracking typically becomes active within 24–72 hours after shipment.

Which shipping carriers do you use?

We use shipping carriers and postal services selected for order fulfillment. The carrier may vary depending on the shipment. Your shipping confirmation email will provide tracking information when available.

What payment methods do you accept?

Payment methods depend on availability at checkout and may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Prices are displayed in U.S. Dollars (USD). Please review the payment options shown at checkout before placing your order.

Can I change or cancel my order?

Please email support.totcrafter@gmail.com as soon as possible if you need to change or cancel an order. If your order has not shipped, we will try to accommodate your request. Once an order has shipped, it generally cannot be stopped or changed while in transit. After delivery, you may request a return under our Return & Refund Policy, subject to applicable law.

What is your return policy?

We offer a 30-day return window for eligible items. Standard returns generally require items to be unused and in their original condition, with original packaging and components. Contact support.totcrafter@gmail.com before sending anything back so we can provide return instructions and authorization.

Please review our Return & Refund Policy for complete terms and exceptions.

Do you offer exchanges?

Exchange options depend on the item and reason for the request. If you receive a damaged, defective, or incorrect item, contact our support team before returning or purchasing a replacement. For other eligible returns, you may be able to return the original item and place a separate order for a different product.

How long does it take to receive a refund?

After your return is received, inspected, and approved, we aim to process your refund within 14 business days. Refunds are generally issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

Who pays for return shipping?

Return shipping responsibility depends on the reason for the return:

  • For standard change-of-mind returns, customers generally pay return shipping.

  • For items that arrive damaged, defective, or incorrect, please get in touch with us so we can explain the appropriate return process.

See our Return & Refund Policy for details.

What should I do if I receive a damaged, defective, or incorrect item?

Please get in touch with support.totcrafter@gmail.com as soon as possible. Include your order number, a description of the issue, and clear photos if available. We will review the information and explain the next steps.

What if my package is delayed?

Delivery estimates may be affected by carrier delays, severe weather, high shipping volumes, or other logistical issues. If your package appears delayed or tracking has not updated for several days, contact us with your order number and tracking information so we can help review the situation.

What if my package shows as delivered but I have not received it?

If your tracking information shows that your package was delivered but you cannot find it:

  1. Check your mailbox, delivery area, and any designated safe-drop locations.

  2. Ask household members, neighbors, or building management whether they accepted the package.

  3. Contact the carrier using your tracking number.

  4. If you still need assistance, contact TotCrafter customer support.

We will review the information available and help you understand the next steps.

How is my payment information handled?

Payments are processed through the payment services available at checkout. The handling and protection of payment information depend on the relevant payment provider and its policies. Please do not send your full payment card number, security code, or account password by email.

How can I contact customer support?

You can reach our customer support team using the contact details below:

  • Email: support.totcrafter@gmail.com

  • Phone: +1 719-559-0994

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET). Closed on weekends and major U.S. public holidays.

Where can I find your store policies?

You can find links to our Shipping Policy, Return & Refund Policy, Privacy Policy, Payment Policy, Terms of Service, and Do Not Sell or Share My Personal Information notice in our store's footer navigation menu.

How can I learn more about TotCrafter?

Visit our About Us or Our Story page to learn more about TotCrafter and explore our collection of educational toys, Montessori-inspired learning materials, puzzles, and building sets.

Still Need Help?

If you have additional questions or need assistance with an order, please contact us:

Business Name: TotCrafter

Business Email: 
support.totcrafter@gmail.com

Phone: +1 719-559-0994

Business Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET). 

Closed on weekends and major U.S. public holidays.

Business Address:
276 5th Ave, Suite 704, New York, NY 10001, USA.